Support

Need help, or have feedback? Email support@gatherrelay.app. A real person reads every message.

What to include

• What you were trying to do.
• What the screen said, in its own words if you can.
• Whether you were using an iPhone, an iPad or a web browser.

What never to send

• A sign-in code, an email code or a recovery code, or a photo of one. GatherRelay will never ask you for a code.
• Your care papers, or health details about anyone. We do not need them to help you.

Answers you may need now

• How signing in works, and what to do if you lose your phone.
• How sharing works, and how to stop sharing.
• If someone else might have your phone, email support@gatherrelay.app straight away.

Your privacy

Your message, your address and any attachments pass through our email-forwarding and mailbox providers to the person who answers it. Read the privacy policy and the Consumer health data privacy policy to see what GatherRelay keeps and how to ask for a copy or for deletion.

GatherRelay is not a medical service. In an emergency, call 911.